AT YOUR SIDE THROUGHOUT THE ENTIRE LIFECYCLE OF OUR MACHINES
REMOTE ASSISTANCE
By remotely connecting to the CNC and machine control software, we perform diagnostics, identify the issue, and evaluate the solution.
FREE REMOTE ASSISTANCE
The remote assistance service is completely free for the entire lifecycle of the machine.
IMMEDIATE DIAGNOSIS
Remote diagnostics, machine and software check-up, and subsequent problem identification.
PROGRAMMING SUPPORT
We assist our customers in creating part programs and optimizing cycle times.
ON-SITE ASSISTANCE
Our technicians directly intervene at the client’s site when machines are installed or when a diagnosed issue cannot be resolved remotely.
On-site interventions are carried out exclusively by specialized Bacci technicians, who are widely distributed around the world to ensure the fastest possible response time.
INTERVENTO ON SITE
Installation of the machine, startup, and calibration.
ON-SITE INTERVENTION
Direct intervention for repairs, replacement of damaged components, or recalibration of the machine.
TRAINING
Staff training for machine maintenance and programming software usage.